Question

After installation and updates I want to start TT and get my copy authorized, but when beginning to authorize the program terminates abruptly.

Forum|Forum|5 years ago
December 29, 2020
2 replies
0 views

No error message, the program just terminates without notice.

TurboTax Online

N

NCPERSON1

is it freezing when trying to load the activation screen? do you have a new computer?

L

lynchtax1

I am having the same issue on a new computer. The installation completes, TT starts and downloads updates. Then TT restarts and displays a Authorization box with nothing except a BLUE dot in the middle.

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NCPERSON1

easy fix -

go to your display (start>settings>systems >display) and change the resolution to 800x600. remember what the original setting was!

Launch TT and activate the software... a dollar of your refund says this works!!!

then change the resolution back it its original configuration.

W

williamkirtzAuthor

Thanks everyone, apparently my error was caused by one of my security settings. Once disabled, it authorized just fine. Thanks for all the suggestions!