Question

After latest update, Turbotax filled in "other country" into my US address - unable to change

Forum|Forum|4 years ago
February 26, 2022
4 replies
0 views

I was about to file my taxes and performed an update on 2/26/2022.

After the update, I got a host of new errors on forms saying "Foreign Country Name: Other Country"

I live in the US and never touched my address. I've been using Turbotax for over a decade.

But, something in the latest update seemed to corrupt my home address.

Looking at my Federal Information Worksheet, after the update, it now says "Foreign Country...Other Country" which is completely false. When I look at my address in Easy Step, it has my street, city, and "Other Country" instead of my state being listed. I've tried to delete "other country" but it's a locked field.

I looked at the Foreign Address to see if anything was there. Any my phone number appeared. I deleted it, and it deleted it from the US address too. BUT it didn't change anything. It still declares "other country" with my US address.

I was really hoping to file my taxes today and not get stuck by a software defect. HELP.

Does anyone know a workaround?

LenaH

To change your address in TurboTax Desktop, please follow the steps below:

Open your return.
Click on Personal Info tab at the top.
Scroll down to Mailing Address & Phone number field and click Edit.
Use the drop-down box to choose U.S. Address.
Enter your address.
Click Continue.

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B

bobfrom01742

Employee

I'm having the same issue. On the "Where Do You Receive Your Mail?" screen, the dropdown says "U.S. Address" and everything looks correct. But when I click Continue and return to the "Your Personal Info Summary" screen, my address is listed with "Other Country" instead of my state. And there's an extraneous space after my city before the comma.

B

bobfrom01742

Employee

I fixed this issue by closing my return, quitting Turbotax, restarted Turbotax, then reloading my return.

W

wfleonard03

04/08/2022. So this is how I solved it:

I restarted TT after trying to fix it without a restart, and yes I needed to do this.
It started with "Getting Started with TurboTax"
Continue to "Your Personal Info Summary"
Edit "Mailing Address & Phone Number" where it states "Other Country" next to your town/state/zip
"Where Do You Receive Your Mail" should be highlighted as "U.S. Address" ... "Continue"
It will do its calculation and then back to "Your Personal Info Summary" whereas "Other Country" is no longer there.
When "Reviewing" your tax return, there will still be some Form errors
1. 5329S and 5329T which have to deal with "Early Distribution of Retirement Plans"
2. Remove them by clicking on Forms and remove the form
You can then run the "review" again to see if they are no longer causing issues.
I tried to replicate the error after fixing it. It has to do with the US Mailing Address area which gets funky when you put in "by mistake" a foreign address, even with your US address.
When this occurs, on the Federal Information Worksheet, you will need to check the Foreign Address box, add an address and country, let it calculate, and then then "uncheck" the Foreign Address box and remove the address, country, etc and then let it recalculate.
You will be back to normal either way.

Hope this assists in your efforts as it did mine. Peace.

S

SiMfAi

This worked for me. Thank you.

I

ivanlouisn

Hi, I was having the same problem. What I did was, went to Personal Info and removed the state, left it blank, saved it, then went back in and edited it to put the state I lived in and that seemed to work. Good luck!

B

Bob2271

I have tried to delete this other country error in my mailing address and I can not delete it. I checked everywhere an address is listed. In forms I can not delete the other country wording. My state is correct when I edit it but yet this other country shows up and I can not file electronically.

HopeS

First, try to delete all your address. Then log out and clear the cache and then log back in.

See how to enter a Foreign address in TurboTax online:

Sign in to TurboTax and open or continue your return
Select My Info from the left menu
On the Personal info summary page, select Edit next to Taxpayer
Go to 2. Tell us the state(s) you lived in and select Foreign or U.S Possession from the dropdown list (it's all the way at the bottom)
Select the Continue button at the bottom
Select Edit next to Mailing Address and choose Foreign country from the Type of mailing address dropdown list
Input your address in the appropriate fields, select your country from the dropdown list, and select Continue

@Bob2271

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