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J
johnnyg2338
March 4, 2020
Question

After paying $19.99 to pay for transmitting State file, confirmation went through and then program crashed. Now, I can't open up TurboTax 2019 or the data file on my Mac

  • March 4, 2020
  • 1 reply
  • 0 views
When I try to open up the application, it churns and burns and the message comes up "checking to see if up to date . . .", then it closes.

1 reply

C
CarissaM
March 8, 2020

Please check to see if you have any software updates for your computer software, whether it be Windows or Ios. If no software updates, please restart your computer and then try to open the software once more. 

 

If you need any additional assistance, please click here to contact customer service. 

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