Amend (change) button does nothing

Forum|Forum|1 year ago
January 15, 2025
2 replies
0 views

Hello,

I am trying to use the option 'Amend using TurboTax Online' but nothing happens. No errors, nothing. I tried in two different browsers. Anybody experiencing this? Any known issue? I need to amend one Tax Return and I am looking on how I can accomplish that.

Best answer by LeticiaF1

Please let me know when this is fixed.

It has been resolved. Let us know if you have any other questions.

@jessehwarlick

DoninGA

Employee

Which tax year are you trying to amend?

gi2006Author

Thank you for your answer. It's 2022. But if I try 2023 I get the same result.

DoninGA

Employee

@gi2006 wrote:

Thank you for your answer. It's 2022. But if I try 2023 I get the same result.

Do you have more than one TurboTax online account? See this TurboTax support FAQ for how to view all of your accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents.

I signed onto my 2024 test account, clicked on Tax Home, scrolled down to Your tax returns and documents, clicked on tax year 2022 and then on Amend (change) 2022 return

Grabbed this screen shot -

jessehwarlick

Same issue. Online help is just AI now and the phone doesn't do anything. Will be switching products this year. I'll try the desktop one as mentioned, but this is clearly a bug. I've amended returns online before with no problem.

CatinaT1

Do not use the Amend using TurboTax Online button. Instead do this:

Start the 2024 online tax return by entering some personal information
Then click on Tax Home on the left side of the screen
Scroll down to the section Your tax returns & documents
Click on Tax Year 2023
Click on Amend (change) 2023 return

How to amend my return?

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jessehwarlick

Thanks. That confirms it's a software bug. That button correctly leads to an area to amend the return, but it doesnt actually let you amend it. It will allow you to resubmit your old return, but not change it lol.