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January 27, 2021
Question

Another year, another nightmare with the app itself

  • January 27, 2021
  • 1 reply
  • 0 views

Like last year I am having nothing but problems with this app. Last year the state would not download for over a month until it was finally fixed. 2020 version wont even launch.

 

I downloaded the 2020 Deluxe version with one free state from Amazon. Installed fine, but nothing happens when I try to launch. Yes I am on an administrator account. Yes I tried to uninstall/reinstall/redownload and install multiple times. Read the amazon reviews, I am not the only one with this issue.

 

I'm running Windows 10 Home edition version 2004.

    1 reply

    fanfare
    Employee
    January 28, 2021

    try this:

    before launching the installer, click on its properties.

    Set Compatibility : Use Windows 8.

    January 28, 2021

    Tried that already, along with Windows 7 and XP Service pack 3. Tried running in 800x600 resolution as well.

     

    Also tried running it with Windows firewall/anti-virus disabled and even tried running it with Windows in safe mode.