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February 19, 2020
Question

Anybody else saw that if u where charged a fee there is a suit against turbo tax because it’s suppose to be free?

  • February 19, 2020
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1 reply

DoninGA
Employee
February 19, 2020

There is a legal firm trying to get clients for a lawsuit, but nothing has been filed.

 

if you were eligible for the TurboTax Free File Program but chose the online edition where you paid an account fee then contact TurboTax support for assistance.

 

If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

 

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

  • A maximum 2019 adjusted gross income (AGI) of $36,000; or
  • You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-the-turbotax-free-file-program

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-e...

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program

 

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489