Question

Anyone else have an absolutely horrible experience with this company? Incorrect information on the site, buggy software that doesn't work correctly. Awful

Forum|Forum|7 years ago
June 3, 2019
16 replies
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TurboTax Premier Online

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Your angry post comes to me several times a year. If you're so unhappy with TTax why do you stay with it? I have used TTax for many years. My return has become increasingly complex in recent years, and I'm very grateful to have an application that takes me through all the hairy details, especially the cursed K-1s (whoever invented them should be taken out and shot). I have had no significant problems - it does what I need it to do. My only objection is the extra charge to submit my state return electronically. You get one state free, which should include its e-submission.

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carriem

This is the second time I have posted. You have me confused with someone else.

Do you work for turbotax?

R

RivieraDude

Yes, I started out with the $80 package, then upgraded to $160 package to get some live help. I tried several times to get help, but agents would just disappear after starting live chats with me. It's like when the dialog got down to the point that the agent actually had to do some work "and help me"...they just didn't respond anymore. Agent "Charmaine" is the last agent to just "disappear".

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ukwriter

I am disappointed in the defference between the online version and the desktop version. You should be able to import any csv file no matter which version you use. I would not have bought it if I knew the desktop version would not import my coinbase and others. If it is in small print, they need to make it bigger.

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DEANJOSEPH2000

Sorry have no answer just a very frustrated, (term used lightly), to describe the problem with getting a pc download after buying software,. They sent me the license number but first run thru only gave me a MAC option to click on . The PC option was grayed out. I finally tried the MAC and then it brought me to a screen that allowed me to click only to get the message. I guess my frustration is they deducted the amount from my checking in data speed. But tried calling support and now have to wait until Monday to talk with them.

I did not expect this from them but I am glad I did not sign up for the assisted TT as I would guess the issues are not any better. I have not yet found a cancellation option as I don't like the results so far.

I will post if I make any progress in any of these areas,

Greg

CatinaT1

@DEANJOSEPH2000 Can you describe for me the issue you are having or the problem you are trying to solve? Please be specific.

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B

bill-in-co

And, Turbo Tax customer service via assist tool is absolutely the worst and wastes customers time. Turbo Tax needs a phone number to report bugs. Horrible!!!!

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JulieS

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

Do you have any specific concerns we can help you with?

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M

matelarj

Horrible experience with TT this year 😞 spoke to customer service twice and they both told me 2 different contradicting directions, what a nightmare, never again! Such a waste of time and money, there are much better tools out there with better, more knowledgeable staff!