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February 16, 2021
Question

App-specific password

  • February 16, 2021
  • 2 replies
  • 0 views

I have an app-specific password  but I can't paste it into the app-specific password box in TurboTax. Ctrl-V doesn't work. I can paste the password into a Word Doc but not into TurboTax. The password is a long string of letters and numbers

    2 replies

    SForrestLO
    February 20, 2021

    You may have to type it in instead of using the copy and paste function. 

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    Employee
    March 2, 2021

    So you're asking us to enter a 28 character alphanumeric password which we cannot see as we're typing it in. Once it's typed, we cannot verify the contents be sending. 

     

    You can't be saying this with a straight face as the answer is borderline absurd. Try suggesting to your programmer to fix the problem.

    April 15, 2021

    need help with getting into betterment.....usingn their multi letter/number password.....

    get this message...

    We recommend you check your internet connection and try again. If we still can't get your info, don't worry. We'll help you enter it manually so you can keep working on your taxes.

     

    I did enter the password manually (rather than copy and paste)....please call me and HELP

    April 15, 2021

    I also have very strong wifi access.....please help!

    using a Mac 

     

    I did contact the betterment specialist...she gave up....asked that I call you!