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April 8, 2025
Question

Bank account numbers

  • April 8, 2025
  • 1 reply
  • 0 views

I have used TurboTax for years but i certainly am getting frustrated with your program this year!!!!!!!  i AM FINISHED WITH MY TAXES BUT I CANNOT GET THEM FILED BECAUSE YOUR PROGRAM WILL NOT ACCEPT MY BANK ACCOUNT NUMBERS AND THEY ARE THE SAME AS THEY HAVE BEEN FOR YEARS!  WHAT AM I SUPPOSED TO DO????

    1 reply

    April 8, 2025

    See the link below for instructions on how to update your bank account.  

     

    How do I change my transferred direct deposit information?

     

    If you still have issues, you might need to clear your cache.  This is to clean your temporary files, because a full or corrupted cache can cause problems in TurboTax.  You can try these steps if you are using the online version:

     

    • Clearing your Cache and Cookies
    • Using a different browser
    • Opening an Incognito Window

    Please reach out again if your problem persists.