Question

Beware! Even if it is a TTax doftware glitch that results in state return rejection, TTax will not reimb. the added $59 for their failure. Goodbye TTax…

Forum|Forum|3 years ago
April 15, 2023
1 reply
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Ttax takes no responsibility for their software glitches. You will need to pay for their mistakes.

TurboTax Deluxe Online

Employee

Your fees for using online TurboTax software are the same whether you e-file the return or mail it in an envelope. The fee was not for e-filing. The fee was for using the software to prepare the return and do all of the calculations for you according to your state's tax laws. TT does not give you a refund if you cannot e-file the state--you still have a state tax return that has been prepared and you can file it by mail.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

B

babyfred95Author

1 state return was to be free;$59 was paid to efile the state return but a Ttax software glitch did not allow it. $59 state efile cost should be refunded.

DoninGA

Employee

@babyfred95 wrote:

1 state return was to be free;$59 was paid to efile the state return but a Ttax software glitch did not allow it. $59 state efile cost should be refunded.

There is one free state program download if you were using the TurboTax desktop CD/Download editions installed on your personal computer.

You are using the TurboTax online web-based editions. The state program when used with the Deluxe edition or higher is an additional $59.

There are no e-file fees when using the TurboTax online editions, federal or state.

The TurboTax online account fees are for the use of the software to assist in completing a tax return. The account fees are the same whether the tax return is e-filed or printed for mailing.