Question

Billing for Products

Forum|Forum|3 years ago
April 17, 2023
1 reply
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I purchased the software for desktop version of 2022 TurboTax. Now when ready to complete the filing, I'm being charged $129 for Live Assisted and another $64 for Calif Tax Return. I did use Live Assisted for a brief question about my final tax review, but the additional $64 for the Calif piece I'm not clear on.

X

xmasbaby0

Employee

You cannot use the license code for the CD/download to pay for online TurboTax. And now it sounds like you used online and even upgraded to use the "Live" expert help. When you use online software you pay a separate additional fee for preparing a state return.

You can seek a refund for the CD/download ---but you will have to pay the fees for using online Live.

CD/DOWNLOAD REFUND https://support.turbotax.intuit.com/forms/refund-request.jsp

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**