Blank screen when doing an amended return - trying to add a 1099B

Forum|Forum|2 years ago
March 4, 2024
3 replies
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I'm using Mac Desktop Turbotax Premier (latest update).

We received a late 1099B, so trying to do an amended return. On the page on Wages & Income / Stocks / Add more sales / Stocks (1099-B). When I press Continue on this screen I end up on a blank page where I can't do anything.

Not sure how to proceed.

SteamTrain

Employee

A few folks have had issues with buttons off-screen on a MAC

Look for scroll bars that allow you to left-rt scroll, or up-down scroll....or see if the arrow keys on the keyboard move you to another place.

Something else to check. ...Is to just hit the tab key to see if it jumps to some new section/selection.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

gagorpAuthor

Thanks for the quick response. This is the desktop version, so there's no scroll bars. I did try tab, but didn't do anything.

SteamTrain

Employee

Sorry, can't help without having a MAC myself.....jsut what I've seen in this Forum over the past two months.

Other MAC desktop users indicated they could see more of the selections with scrolling...somehow...within the blank window....but your problem might be somewhat different.

Also, for others who might respond, and perhaps DO have a MAC....please indicate your MAC OS version, and with chip it's using. Intel or the new one (Forgot what it's called)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

Rich116

Same exact problem no joy with amending a return with a new 1099-B, hope there is a fix soon as will be doing by hand... errrr

lewandenid

I am having the same problem. M2 Macbook Air running Sonoma 14.2.1 (23C71). First screenshot is from opening my accepted 2023 return and clicking Federal Taxes->Other Tax Situations->Amend a return-> Wages and Income->Update 1099B which shows "Your investment sales summary" from the return I filed. I then click "Add more sales" and select stocks to get the first screen shot below. Then click Continue and the TurboTax Desktop application goes to the blank screen (second screenshot below). Is anyone from Turbo Tax on this forum who can respond? Amending a 2023 form with a forgotten 1099B seems pretty standard and I'm guessing many people are having or will have this issue.

CatinaT1

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Ploooplooo

Tuesday April 2 2024. I have this same problem with a blank 1099-B screen. Running latest turbotax on intel macbook that is running macOS Ventura 13.6.6 (the latest available for this mac).

gagorpAuthor

I've tried everything both from this thread and by turbotax support. It is almost certainly a bug in the Mac version, but I haven't even got Intuit to file it as a defect into their engineering team. So, would suggest that others try to call into support to see if through numbers we can get it escalated into engineering.