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April 14, 2025
Question

Bug: Lost my work when I used command delete to clear a text field on a Mac in the save menu. I can't find anywhere else to alert you to this issue.

  • April 14, 2025
  • 1 reply
  • 0 views
There should really be some sort of ticket system to submit issues like this. There's no need to have to call Support to report a simple bug. IMO, you shouldn't allow the command delete event to bubble up to the dialogue when a text box is focused. It is standard macOS behavior that cmd+delete delete all the characters from the cursor to the beginning of the line. The reason this caused me to lose all my data is is because I clicked on the download state info button which forced me to either discard all my progress or save it. While I was saving it, I wanted to retype my security question so I use command and ended up losing all my progress. As a software developer myself, understand how easy this bug could slip in undetected, but it's still frustrating nonetheless. Hopefully this can be fixed before anyone else finds themself in the same situation.

1 reply

CatinaT1
April 17, 2025

Please call TurboTax Customer service if you are still experiencing this problem.  Here is a link:  Turbo Tax Customer Service 

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