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February 6, 2024
Question

Business return can't be opened from file copy.

  • February 6, 2024
  • 1 reply
  • 0 views

Windows Desktop Versions of Business & Personal

Prior to several years ago, (possibly coincident with Microsoft OneDrive) any turbotax return could be opened by either clicking on the program icon, and then selecting the return or on the file copy of the return, which would in turn, open the proper program (Personal or Business).  

 

Now, if I click on my file copy of a Business return (not Home & Business), the Personal program opens and naturally, the business return can't be found.  Therefore I must 1st open the Business program and then select the return.  It is still possible however, to open a personal return via either the file copy or the program. 

Both type returns are filed in Windows OneDrive, but in different folders.     

1 reply

CatinaT1
February 9, 2024

Were you able to solve your issue? 

  

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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john-ctAuthor
February 9, 2024

I have reported this to your tax help reps in each of the past three years when I was calling about another problem.  And they never heard of it before and said that they would look into it. .  I can use TurboTax without this being solved, but  I think you should try to replicate and solve this "bug".  If you need my input, I'll participate.