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D
dvilla06
April 15, 2025
Question

Can CUSTOMER SERVICE SUCK MORE? 7 CALLS, HUNG UP ON, ASKED FOR ESCALATION MORE THAN 5 TIMES... WTF?! NOBODY WANTS AI TO ANSWER. i KNOW THE PRODUCT

  • April 15, 2025
  • 1 reply
  • 0 views
NO ONE SHOULD HAVE TO ASK THAT MANY TIMES. CAN'T UNDERSTAND AGENT AND MENTIONED IT SO MANY TIMES, ASKED FOR SOMEONE ELSE, HE HUNG UP. NO ESCALATION RULES? YEAH, I DON'T THINK SO, I KNOW WHAT YOU USE...IMPROPERLY CLEARLY. I WAS OVERCHARGED. F U

1 reply

J
JotikaT2
April 16, 2025

I recommend calling tomorrow if you have an issue with your TurboTax fees as the call volume is high on the tax filing date. 

 

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If you have a specific question not related to your fees, please post it here and we'll do our best to assist.

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