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Best answer by ErinH

You can just leave it abandoned if you'd like.  If you don't feel comfortable leaving your information there you can follow the instructions in the link below to Clear and Start over (but you won't start over).  Using Clear & Start Over in Turbo Tax Online

For security concerns we are not able to completely de-activate or delete an account through this forum. You will need to contact Customer Support to have an account de-activated. See this FAQ for contact information: Contact Customer Support

1 reply

ErinHAnswer
Employee
June 6, 2019

You can just leave it abandoned if you'd like.  If you don't feel comfortable leaving your information there you can follow the instructions in the link below to Clear and Start over (but you won't start over).  Using Clear & Start Over in Turbo Tax Online

For security concerns we are not able to completely de-activate or delete an account through this forum. You will need to contact Customer Support to have an account de-activated. See this FAQ for contact information: Contact Customer Support