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Can I clear my return if I got a refund?

Forum|Forum|6 years ago
March 19, 2020
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TurboTax Deluxe Online

Best answer by bluedeb

No, you cannot clear your return since you have already filed. You can remove or change information in your TurboTax account by clicking Intuit Account at the top of the Online program screen after signing onto the account. Click on Account Settings. Edit any information in both Profile & Security.

You can also deactivate your account but you will need to contact TurboTax support.

Click on the following website to contact TurboTax support -

https://support.turbotax.intuit.com/contact/

bluedebAnswer

Employee

No, you cannot clear your return since you have already filed. You can remove or change information in your TurboTax account by clicking Intuit Account at the top of the Online program screen after signing onto the account. Click on Account Settings. Edit any information in both Profile & Security.

You can also deactivate your account but you will need to contact TurboTax support.

Click on the following website to contact TurboTax support -

https://support.turbotax.intuit.com/contact/

J

JulieS

You can clear your return and start over as long as you have not paid or registered your return. Here is how to do that:

   1. Log in and continue your return.
   2. Select Tax Tools near the bottom of the left side menu.
   3. Select Clear & Start Over.
   4. Confirm that you want to clear your return.

This will remove all of the information that you have entered this year.

If you are using the mobile app, the process for clearing and starting over is different.

Click here to see instructions.

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