Skip to main content
April 18, 2020
Question

Can I get answer not a recording? Return rejected 3 times reason 2019 agi error. Turbo tax did 2019 return. I need to speak with person. Can I talk with person?

  • April 18, 2020
  • 1 reply
  • 0 views
No text available

1 reply

macuser_22
Employee
April 18, 2020

There is no phone support for free unless you upgrade to PLUS.
You can ask your question here, but do not post any personal information to this public forum.

 

See this TurboTax FAQ on how to find your AGI

https://ttlc.intuit.com/replies/3301618


You can get free 2018 tax transcript from the IRS

https://www.irs.gov/individuals/get-transcript

If you filed late last year there is a good chance that the 2018 AGI never was entered into the e-file database. Try using 0 (zero) for the AGI.

If you filed an amended return use the AGI on the first filed tax return.

If it continues to reject then the AGI in the IRS database might be in error. Mail filing is the only option.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
March 25, 2022

Frustrating. 5 times I put in the AGI from the 2020 Line 11 of my 1040 form and also from the IRS and its rejected over and over. Paper file