Can I purchase Live Assistance if I have already purchased a download of TT that I have installed?

Forum|Forum|2 years ago
March 16, 2024
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TurboTax Online

Best answer by xmasbaby0

No. The "Live" experts are only available to users of the online "Live" software versions--not for the CD/download software. But you can ask questions here in the user forum or contact customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

https://twitter.com/TeamTurboTax

https://www.facebook.com/turbotax

xmasbaby0Answer

Employee

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

https://twitter.com/TeamTurboTax

https://www.facebook.com/turbotax

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

VolvoGirl

Employee

The LIVE feature is only available for personal returns using the Online version and not the Desktop programs.

If you buy the Desktop CD/Download program it doesn’t have access to the Live CPA support. Only the Online versions have Live support. See the Note at the bottom of this

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

If you want the LIVE expert help and review you need to use the Online version. You can't apply the Desktop CD/Download purchase to Online. You have to pay for Online separately. You will have to get a refund for the Desktop program. Then you can use the Online web version. You will have to start your return over in the Online version.