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Employee
April 4, 2020

I see you are using Live Basic, which is the equivalent of Free Edition with the upgraded feature of live help from a CPA/EA tax expert during return preparation and a review of your return after filing.  Normally that comes at an increased cost.  However, under a current promo Live Basic is free if filed by the end of April 4.   After that deadline, Live Basic returns to $80 for a Federal return and possibly an additional fee for a state return (I can't tell until they take the promo away.)

 

For product help, billing issues, or technical help:

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

For CPA/EA tax expert help as part of your Live upgrade:

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

 

FAQ:  What is TurboTax Live?

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/01/27191

 

FAQ:  How to connect with a live tax expert
https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

 

FAQ:  How do I schedule my review using TurboTax Live? 
https://ttlc.intuit.com/community/expert-review/help/how-do-i-schedule-my-review-using-turbotax-live...