Question

Can I recover a 2019 return I started to input?

Forum|Forum|6 years ago
February 24, 2020
2 replies
0 views

HI,

I started my 2019 return inputting my information, but my computer needed to restart. Upon restarting and clicking on the TurboTax icon it appeared as though (saw a spinning circle said recovering) it was going to recover my work but it did not. Is there a way to retrieve all the work I input? Wouldn't Turbo Tax auto save? I really don't want to have to start over after 6 hours of work into it.

I am using the PC disc on my lap top, Windows 7.

I searched under turbo tax and couldn't find any 2019 file. I hope there is a place this is saved. I did not do any manual saves. Till this point I was never prompted to save.

Would really appreciate the feedback. Thanks

D

DavidD66

The Desktop version of TurboTax software does not "auto save" the way online software does. When using the desktop software you have to go to File and Save your return. The program will prompt you to save when you exit, but there is not "autosave"

Recent versions of Turbotax create a temporary file when you open a tax return. Try looking in the Turbotax folder in your Documents folder for a .tax file that begins with a "~" character and then open that file.

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J

JTB0319

I'm having a similar problem but when I try to save the file my iMac says the file is "Locked" and provides instructions to unlock. However when I get file info the file is not checked as locked. This started abruptly and i had already reopened the file at least once with no problem. I lost hours of work.

R

Rumo4118

A notice popped up saying "Unable to Autosave" when I was almost done entering Income in Turbotax Deluxe on a Mac. I see another user just reported the same problem and having lost hours of work. I will not proceed until I see a reply.

P

pcp10022

I use safari and am having trouble saving input during preparation. I lost info twice. I save once when closing out of turbotax but lost all current input - wasted 2 hours.

How do I save input while working on the return

Paul