can I speak with someone regarding irs threats?

Thank you, I have an account but the IRS system has changed someone else is handling that page, I tried to get into my account but I was transferred to whoever is handling that request to get into ones account, these people are wanting a lot of personal information, photo of me, copy of my driver's license, passport on and on it did not set well for me and I refuse to provide such personal information.

Thank you for replying.  I file my income taxes using Turbo Tax, I always answer "no" to that question Turbo Tax always asks.   I can prove I did not receive two first stimulus checks, only one and the IRS speaking with many staff, many calls by me calling the IRS, the IRS has in its system they sent me two stimulus checks, and they were cashed by me.  Not true, I can prove it, but I can't get to the right person to who can provide me advice what to do short of paying, if I indeed owed it, I would of course pay them I do not owe them I did not cash two stimulus checks.  It was sent during the pandemic, the USPS mail stopped processing mail especially internationally living in Mexico, it took six months for the letter to arrive stating a stimulus check was on the way and six months to get the check.  I called the IRS asking if it was okay to deposit it since the check was so old and the staff I spoke to said yes it should still be good.  I am being contacted by letters, the only landline number they provide, which I did not know, is to staff to take my money and I learned this from the last conversation in December 2024.  She said I need to contact accounts management, I asked if she could transfer me, she said no, I asked if she had a contact number for that department, she said no.  So, the IRS sends these threatening letters but do not provide a means to get information for what I need to do and where to send my documentation proving I do not owe them for a second stimulus check, I only received one.  I wasn't wanting Turbo Tax to intervene in this situation, I was just hoping they would know of a good landline phone number (800 numbers I cannot dial) besides the collections department.  The taxpayer advocates, calling them they say they won't respond for six months, probably because they are bombarded that the IRS sent out these threats to many people, tongue and cheek here.  I don't know if I go ahead and fill out the taxpayer advocate form if they will contact the IRS.

Hola VolvoGirl,

Thank you for replying.  I file my income taxes using Turbo Tax, I always answer "no" to that question Turbo Tax always asks.   I can prove I did not receive two first stimulus checks, only one and the IRS speaking with many staff, many calls by me calling the IRS, the IRS has in its system they sent me two stimulus checks, and they were cashed by me.  No true, I can prove it, but I can't get to the right person to who can provide me advice what to do short of paying, if I indeed owed it, I would of course pay them I do not owe them I did not cash two stimulus checks.  It was sent during the pandemic, the USPS mail stopped processing mail especially internationally living in Mexico, it took six months for the letter to arrive stating a stimulus check was on the way and six months to get the check.  I called the IRS asking if it was okay to deposit it since the check was so old and the staff I spoke to said yes it should still be good.  I am being contacted by letters, the only landline number they provide, which I did not know, is to staff to take my money and I learned this from the last conversation in December 2024.  She said I need to contact accounts management, I asked if she could transfer me, she said no, I asked if she had a contact number for that department, she said no.  So, the IRS sends these threatening letters but do not provide a means to get information for what I need to do and where to send my documentation proving I do not owe them for a second stimulus check, I only received one.  I wasn't wanting Turbo Tax to intervene in this situation, I was just hoping they would know of a good landline phone number (800 numbers I cannot dial) besides the collections department.  The taxpayer advocates, calling them they say they won't respond for six months, probably because they are bombarded that the IRS sent out these threats to many people, tongue and cheek here.  I don't know if I go ahead and fill out the taxpayer advocate form if they will contact the IRS.