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April 15, 2025
Question

Can i still purchase the CD for 2024

  • April 15, 2025
  • 1 reply
  • 0 views
I purchased the online download and nothing looks the same and now its asking me to pay after every business is done - I never had to do that before

    1 reply

    Employee
    April 15, 2025

    I suspect you purchased the download and used online by mistake.

    We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

     

     

    You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

     

    https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

     

     

    HOW DO I GET STARTED WITH TT DESKTOP

     

    https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US?uid=m5zp8c5h

     

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**