Question

Can I talk to a live person?

Forum|Forum|2 years ago
April 8, 2024
2 replies
0 views

Can I have a live person chat with me?

TurboTax Online

Employee

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

T

tchatas

Why do I have to pay for Turbo Tax Premium service when filing a e file tax return for refund to my checking account?

X

xmasbaby0

Employee

@tchatas You do not "have" to use Premium Services. Pay your TurboTax fees upfront using a credit or debit card BEFORE you e-file and you will not be using Premium Services. When you say that you want to pay for using TurboTax by paying from your federal refund, it puts an extra $45 fee for that ---a third party bank receives your refund, takes out the amount you owe to TT, collects its own $45 fee, and sends you the rest. You are NOT required to do that.

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons (BEFORE you e-file) :

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**