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December 2, 2019
Question

CAN I TALK TO SOMEONE ABOUT MY ACCOUNT?

  • December 2, 2019
  • 1 reply
  • 0 views
mY BANK (KEY) SENT ME A NEW CC AND CHANGED MY #.  i HAVE BEEN TRYING TO CHANGE MY CC#WITH YOU TO NO AVAIL.  i NEED MY NEW STUFF TO START WITH MY 2019 FILING.

    1 reply

    Critter
    Employee
    December 2, 2019

    Ok ... first you are too late to update the Advantage account to get the 2019 program so even if you change it now it will only take effect for the 2020 program that comes out next November.  So for the 2019 program you are lucky ... you can shop around and take advantage of the sales  HOWEVER make sure to buy from a reputable dealer not a fly by night "too good to be true" web sites as they are scammers.

     

     

    How do I update a declined credit card for a TurboTax Advantage order?

    Before you begin, have your "declined payment" email handy.

    1. Start by looking up your order at our Check Your Order Status
    2. Enter the info requested on the declined payment email, then select Update.
    3. Enter your TurboTax Advantage login info if requested.
    4. Now update your billing info. Your order should now be complete.

    If you need to confirm or update the credit card information on file with your subscription:

    1. Sign in to your TurboTax Advantage account.
    2. Once you've signed in, select Billing and shipping info on the left side, then the TurboTax Advantage info radio button.
    3. Select Edit to confirm or update your payment, billing, or shipping address.

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