Question

Can not bypass a certain question, everytime I make the selection it’ll just boot me back to the page and question again?

Forum|Forum|1 year ago
March 1, 2025
1 reply
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SteamTrain

Employee

1) Desktop or "Online software?

2) IF Desktop: Windows or MAC computer?

3) what subject is the question asking about?

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

A

avacaneri21Author

I’ve tried on desktop through windows and on the app through my phone. Both are the same results, the question is regarding who is claiming the dependent which is the other parent per custody agreement. I’m not sure why once I click the selection of “other parent will claim” in both boxes it reboots me back to the same question, I’ve even tried clicking different answers and still will reboot me back to the question it is the only thing keeping my refund from going being submitted

SteamTrain

Employee

Don't know that one.....But if you are not claiming the child for anything else this year...you could just remove that dependent entirely in the My info section.

But some folks don't want to do that, since (apparently) it's sometimes possible get some other credit (EIC???), even if the other parent is claiming the child for the regular child tax credits.

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No other help I can give....perhaps someone else will have input.

or

Call Customer Support?

How do I contact TurboTax?

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And No, I do not think you have "Desktop" software. Working thru a browser on a desktop is still the "Online" software...and Online software links with the Mobile app.

Desktop software installs all the software on the computer, and works only on the computer itself, not thru a browser, and has no link to the Online or Mobile versions

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*