Question

Can not install turbotax 2020 on windows 10 laptop. I need update.

Forum|Forum|5 years ago
December 4, 2020
18 replies
0 views

I was on with tech support for over a hour and no luck installing. Said wait for update.

N

NCPERSON1

can you be more specific on "install"

can you download the file?

can you launch it?

does it get stuck at the activation screen?

what version of Windows do you have? (start > settings> system >about) is it Version 2H20?

is your laptop new (purchased after 10/10/20?)

R

R_W_B2

I have switched out of Windows10 S, and was able to install Turbotax 2020, but the Activation screen is locked and blank. Any ideas?

AkinaLO

Please contact TurboTax support for assistance. The following article will guide you through the process.

What is the TurboTax phone number?

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A

Anonymous

update probably won't help. is your os windows 10S. in its default configuration you can only install apps from Microsoft Store

You can switch Windows 10 out of S Mode to eliminate this restriction

Open the Settings App

Go to Update and Security - Activation

In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store. (If you also see an "Upgrade your edition of Windows" section, be careful not to click the "Go to the Store" link that appears there.)

On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button.

After you see a confirmation message on the page, you'll be able to install apps from outside of the Microsoft Store.

if the OS is not 10S then have you installed all windows updates especially those that involve net framework.

you can also try a complete shutdown and then reboot to try to install again

did you purchase the app from a legitimate source?

then you can try support again to push a download to see if that will install.

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NCPERSON1

@12309 - please read this thread

https://ttlc.intuit.com/community/taxes/discussion/re-activation-2020/01/1750501#M621092

there is an issue and a weird workaround for anyone who has Windows Version 2H20 loaded on their machine. This version of Windows was released on Oct 10, 2020, so anyone who has purchased a new computer since that date has this new version and will be frustrated to activate TT.

This is why I asked @slemarr123 if his machine was new and what version of windows is on the machine.

A

Anonymous_

Employee

@NCPERSON1 wrote:

@12309 - please read this thread

https://ttlc.intuit.com/community/taxes/discussion/re-activation-2020/01/1750501#M621092

there is an issue and a weird workaround for anyone who has Windows Version 2H20 loaded on their machine. This version of Windows was released on Oct 10, 2020, so anyone who has purchased a new computer since that date has this new version and will be frustrated to activate TT.

This is why I asked @slemarr123 if his machine was new and what version of windows is on the machine.

@NCPERSON1

I am not sure why you posted this message with a link to a workaround that, as I already mentioned in that thread, quite clearly does not work for everyone.

There are at least four Champs (SuperUsers) who are experiencing failures with the install and the only one with 20H2 is me; the others apparently have version 2004 installed.

Again, it does not appear as if this issue has anything to do as to whether a user's machine is or is not new nor the actual version of Windows 10 installed.

Also again, I have two (identical) machines both with 20H2 installed. TurboTax Home & Business and TurboTax Business install and activate perfectly on one machine but activation fails on the other machine.

M

malwms1

No Laptop or PC. Will not load auto from disc. Trioed InstallTurbotax.com. message that did not reconize

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Life1

So I have been reading through the treads and have talked to tech support endless hours. With the basic response "its not our problem". This activation process has even affected last years product that worked fine until this 2020 install. Now i can not get the old version to work.

So what is the work around for Windows 10 enterprise with Version 10.0.19042 Build 19042 of windows? I looked over the solutions. They don't work. My issue is the program states that it has no internet connection but it clearly updates itself. I can not activate the product because of this. I can briefly see the screen to enter the key code before it switches screen to say you re not connected to the internet. Does any one know a manual work around. Maybe edit a *.ini file or the registry.

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TiffanyL

The link provided below offers a couple of different solutions that may resolve this issue. If none of these solutions work, I would suggest reaching back out to TurboTax Customer Service for support.

Troubleshoot blank screens, missing buttons, or missing images

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L

Life1

The suggestions provided do not resolve the issue. The main issue is TT will not acknowledge there is an internet connection available. Tech support does not seem to know how to resolve the issue. I have already registered the program when I down loaded it. (After getting the same result from the install CD.

As previously stated the program will update itself even after the successful install. But it will not allow the activation code to be entered because the activation screen times out too quickly before the program returns with the statement that it in not connected to the internet. "try again" button is displayed. No matter now many times you "push" the button so it tries to go out to check to establish communication it returns the same value. " You are not connected to the Internet". The opening screen shows that it is checking for updates while loading. It even installs them and shows what is new. But entering the program after that point shows that it requires activation and again no internet connection.

My Suggestion is there should be a written script that TT could provide to bypass this activation screen process if you prove to them that you purchased it. I know that this is an issue and it seem to affect this window 10 build. I have been reading about them in other forums looking for a solution.

I am willing to try them. I just want a resolve so i can do my taxes since I can not always connect to the internet to use and update the program.

Thanks. Looking forward to someone's fix to the issue at hand.

J

jbdragonwagon

I have windows 10 also, and the software would not download. What are we supposed to do? What update? Windows or Turbo?

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TiffanyL

If you're having trouble updating your TurboTax 2020 for Windows Individual software using the "Check for Updates" method, you can get the latest federal program update using the link provided below:

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

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A

Anonymous_

Employee

@TiffanyL wrote:

If you're having trouble updating your TurboTax 2020 for Windows Individual software using the "Check for Updates" method, you can get the latest federal program update using the link provided below:

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

Unfortunately, that is not the latest update as of the date of this post.

For whatever reason, the link is to R8 and not the most current update available through online updating.

R

Raylane

i can nut install my new turbo tax 2020

AkinaLO

Please try following these steps to troubleshoot installation issues with Windows.

Troubleshoot installation and running TurboTax for...

Troubleshooting problems with Windows Installer an...

If you continue to have issues, please call TurboTax support for assistance.

What is the TurboTax phone number?

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D

deonrobison

Re. is exactly my problem, I cannot install turbotax 2020 on Windows 10 laptop? Have any suggestions?

M

MichelleLO

Please see the TurboTax FAQ Troubleshoot installation and running TurboTax for Windows for assistance with installing your TurboTax product.

@deonrobison

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1

19041910Carter

How can I get Turbotax Premier into my computer--it came from Costco as a email delivery.

VolvoGirl

Employee

I helped my friend buy the Mac program download from Costco. It went very well. You first get a confirmation email that says…..
"You will receive the redemption code, normally within the hour, via e-mail. To ensure delivery of your redemption code emails to you inbox, please add CostcoEDelivery@esd.synnex.com to your Email Address book or Safe list."

The 2nd email with the activation key came in 20 minutes. Make sure to write down or print out the 16 digit Key on the email. It is right above the Download Link. Then click on "Click Here" in the email to download the program and follow the install instructions.

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idsareimpossible

I have had an issue installing Turbo Tax for the past three years on my desktop and now 2020 as well! I have tried to run as administrator and it makes no difference. The cd is not even recognized by the computer so I download from the website. The .exe file extracts the files, the icon spins for 10 seconds then nothing happens, the installation does not continue. The first year it happened I spent hours on different calls with support and nothing was figured out. It will install on a different laptop though, however this is super inconvenient to not be able to use the software in the computer I want to. I have searched every year for a solution to this problem and never come up with one. There has to be a solution. It seems to be a problem many have, how does TurboTax not have a solution/fix for it?

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EbonyA

@idsareimpossible If you have not yet done so, you may try these steps to manually update Turbo Tax: Manually Update Turbo Tax

Additionally, here are the minimum system requirements for successfully running the Turbo Tax program: Turbo Tax Minimum System Requirements

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I

idsareimpossible

@EbonyA

Thanks for your suggestions, but those are not the issues. My system is beyond those specs and manually updating a disc is irrelevant when the downloaded up to date version does not work either. I can download the file, but it will not install. It shows it spinning for about 10 secs and then nothing. Like I said I can download the file from your website, however the disc is not even recognized as a disc, and no there is nothing wrong with my cd/dvd drive. Your software has not worked for me for 3 years, and I spent numerous hours with customer service to try to fix it. It is frustrating for me to see others have the same issues year after year and still no solution is found and only the same useless recommendations are made. I really hope tech services at Inuit are examining this issue. I would have changed software companies, however for convenience of carry forward information I have not yet, but I tempted to.

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Loyal2tax0

Have usedTurbo Tax Deluxe with satisfaction for many years. Frustrated with Turbotax Deluxe 2020 CD which will not load on my Windows 10 desktop. Cannot enter the license code.

Would like to use the download.

AkinaLO

@Loyal2tax0 Please contact TurboTax support to request a download. Please follow these instructions to contact a specialist that can send you a push installation download. You will need to fill out some information first. https://support.turbotax.intuit.com/contact/

You can also call support. Here's the link. What is the TurboTax phone number?

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D

Dobster10

Hello,

I have a brand new laptop running Windows 10 (version 20H2. Also called 10.0.19042). I've downloaded TurboTax Deluxe 2020. It won't activate. All I get is a white activation screen. Sometimes it has a single blue dot, sometimes 4 blue dots, and other times just a white screen when I try to activate. This morning, when I first tried to start TurboTax, it downloaded updates dated April 1, but nothing changed. It still won't activate.