WIN 10 being around for more than 3 years and XP was obsolete longer than that. It is not acceptable that software not working in WIN operating system. It is 2019!

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robdauler

I have the same problem. using MacBook ....need answer now!. Two calls into their support, each over 20 minutes and both times support person could not figure out answer, and worst let, could not process payment over phone. Looks like will have to file by mail.

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robdauler

I have the same problem. using MacBook ....need answer now!. Two calls into their support, each over 20 minutes and both times support person could not figure out answer, and worst let, could not process payment over phone. Looks like will have to file by mail.

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Alejen

I was unable to pay for state taxes to be efiled. I entered my address and credit card correctly. Customer support advised that I use the following address: 123 Main Street; and pay as a guest. It did work. Hope it works for you.

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DaraLO

Thank you for updating the forum with a solution that worked for you. @Alejen

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

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prodded

Employee

I did not put it on my credit card. I had it deducted from my refund. Then I contacted customer service for a refund. Spent about an hour on the phone but eventually they figured how to issue refund

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robdauler

Thank you for your feedback. Unfortunately cannot take from refund, since owe. It is amazing to me, that they have not immediately taken care of problem, since losing money with frustrated customers deciding to mail in.

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skubiakiv

On a Mac... I did what another suggested about Display settings AFTER I did a reboot.

Save tax file... Reboot Mac... Go to System Preferences/Display and clicked on Scaled... Select the third block for smaller print.... Back into TT... Try to file again... Got message again but this time clicking Try Again worked... And I actually got the message a few times, but now clicking Try Again kept getting me further until it worked.

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kramerjn

This worked. On PC, just keep pressing "Try Again"...over and over. On 20x it worked.