Can someone call us back xxx-xxx-xxxx we never got our state check back yet

@toniemarie73 

NOTE:  This is a public Internet forum.  You should not post personal info in this forum.  No telling who might have tried to phone you and could pretend to be from TurboTax to scam you.   Luckily, it looks like the forum privacy filter automatically removed the phone number you posted.   If you want to be sure it's gone, then click the tiny blue 3-dot icon just to the right of your question above, and in the dropdown menu choose EDIT.

No one can know about any delay in your state refund except the state tax agency.  But there are some things you need to check that I'll mention below.

As for how long it takes to get a state refund, the main determinate is what state.  There are over 40 state tax agencies, each doing its own thing.  Some states are fairly quick with refunds, while other states (such as WV, WI, NC, GA, LA, AL, and others) can take a long time processing returns--even several weeks--as they crack down on detecting fraudulent returns.  You may be able to get an idea about how long it takes in your state from the FAQs at your state's tax agency website as I will mention below.

Of course, you first need to be sure it was successfully filed.  Here's how:

If you efiled, be sure your efiled state return was accepted.  If you used Online TurboTax, you can check by looking in your Online account at the Tax Home. 

Or did you choose to file by mail instead?  TurboTax does not mail it for you.  If you chose that method, you have to print, sign, date, and mail it.

The FAQ below tells how to check on a state refund and has a link for your state.

TIP:   While you're at your state's tax website, also look for a statement or FAQ that may say about how long it takes to get a refund in your state and how to long to wait before phoning the state tax agency.  Many states have such information on their websites.

FAQ:  How do I track my state refund?

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571