Can’t access 2020 return always came up to pick up where left off. Now paid for online product today and it won’t pull up to start over?

The TurboTax online editions for tax year 2020 have shut down to make way for the 2021 tax year editions which will be available in December.

If you paid for one of the online editions you can contact TurboTax support and they can push a desktop edition to your download account at no charge.  The desktop edition can only be installed on either a Windows or Mac personal computer, not on a mobile device.

Support is open from 5am to 5pm Pacific time, Monday thru Friday.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

NOTE - Disregard the statement to purchase the software in the following procedure if an online edition was already purchased -

If you started your 2018, 2019, or 2020 return in TurboTax Online but weren't able to file it before the shutdown, you can finish and paper-file it in the TurboTax download software for PC or Mac.

Start by purchasing and downloading the software and install it on your computer. If you're also filing a state, be sure to download and install the corresponding state program (PC instructions | Mac instructions).

1. Now sign in at TurboTax.com using the same login you used to prepare your prior-year return.
   • If you don't remember it, try account recovery. Still no luck? Then just start over in the TurboTax software you downloaded and skip the rest of these instructions.
2. Under Your tax returns & documents, select Download .tax file (not the PDF) for the prior year you want and save it to your computer.
3. Back in the CD/download software, select Find a Tax File, and then browse to the tax data file you downloaded in the previous step.
4. Select the file and click Open.
5. You can now finish up in the software. Your return will need to be paper-filed, as e-filing prior years is no longer available.

Online is now closed you have to finish in the Desktop program.   You can download the .tax2020 file to continue.  If you already paid for online you can ask for the Desktop program.  You need a full Windows or Mac computer to install it on.

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632