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C
cyberbaud
February 24, 2024
Solved

Can't add Investment Sale (Stock, Bond, etc).

  • February 24, 2024
  • 2 replies
  • 0 views

There seems to be a bug related to the investment assistant:

 

Under "Wages & Income", "Your investment sales summary" I click on "+ Add more sales", then select "Stocks, Bonds, Mutual Funds" and click "Continue". All I get is a blank, white screen and it is impossible to add any sales.

 

I get the same behavior when selecting "Cryptocurrency". Selecting "Other" does display the next screen, though.

Program is updated to the latest update and I tried restarting it multiple times, to no avail.

 

Please advise!

Best answer by DoninGA

Are you using one of the TurboTax desktop CD/Download editions for Windows?

If so, try this procedure -

 

Save your tax return and close the TurboTax program

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as an administrator

Click on Apply and OK

Start the TurboTax program and see if the problem persists

2 replies

DoninGA
DoninGAAnswer
Employee
February 24, 2024

Are you using one of the TurboTax desktop CD/Download editions for Windows?

If so, try this procedure -

 

Save your tax return and close the TurboTax program

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as an administrator

Click on Apply and OK

Start the TurboTax program and see if the problem persists

C
cyberbaudAuthor
February 24, 2024

This is with TurboTax Premier on Mac.

U
UserW
April 22, 2024

Having the same exact issue.  Tried quitting and reopening file.  Can't add any stocks!

CatinaT1
CatinaT1
April 22, 2024

Are you using desktop or online?

 

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

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