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January 24, 2025
Question

Can't Download 2024 on line keep getting bogus internet connection issue

  • January 24, 2025
  • 1 reply
  • 0 views

I've always used CD version.  This week trying to download from site onto computer isn't working.  Keeps saying there is an internet failure but there isn't as I can download other things.  I've disabled protection but still nothing works - any ideas?  Purchased through Sams and can't use my license code if I can't download product from site....

    1 reply

    January 28, 2025

    A network error when trying to download TurboTax from a vendor link means an issue with your own network between you and where the file you are trying to download is being hosted. Most network errors on files are retry-able, please see if you have the resume/retry button on the download.

     

    You should contact Sam's Club about the link you received.  If you can't resolve this, here's how to Contact TurboTax Support.  They can push you a download link from Intuit.