Question

Can't download Turbotax

Forum|Forum|1 year ago
November 4, 2024
2 replies
0 views

Hello,

I've been trying to install the turbotax software I've acquired but I cannot download it. When I got it from the turbotax website I did not receive I license key via email and I cannot download it from the store page.

Can anyone help me with this?

p.s. I cannot make a call to the help line as moved out of the country.

A

Anonymous_

Employee

No text available

_

_Albert_Author

Yes I am.

When I log into https://accounts.intuit.com/ it's more or less the same story

A

Anonymous_

Employee

No text available

K

kcieplik

I have the same problem every year. I do not want to enter all of my financial info in the cloud. I want an easy option from Intuit/Turbotax to select download and easily pay for it and get the key. It seems to be impossible. I have done the download, signed into my account(s) and can't see it registering this download and, therefore, giving me a key.

Having these two goofy sign-ons between Intuit and Turbotax make no sense and are extremely confusing. they don't seem to be much different or tell much different information.

DoninGA

Employee

@kcieplik When you purchased the TurboTax 2024 desktop edition you were giving a license code for the software.

With that license code go to this website to download your purchased edition - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

K

kcieplik

Hi, that is the challenge. There isn't really a place that I can find to 'purchase' the download. there's a page where you can do the download. https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

After it's downloaded and you try and use it (2024 Desktop Deluxe), it asks you to sign in to your account. It then prompts you for the key code which I have yet to receive. It doesn't seem to know that I downloaded somethign and am trying to purchase it.