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Can't efile state (Indiana) using download Turbotax Deluxe

Forum|Forum|4 years ago
March 18, 2022
4 replies
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I am using a downloaded version of Deluxe. I tried to e-file my Federal and state (Indiana) taxes but when I clicked on "Transmit Returns Now" nothing happened. I tried several times and used various suggested methods but nothing helped. Eventually I efiled the Federal return separately. My Federal return was accepted. However, when I try to efile Indiana and click on "Transmit Returns now," again nothing happens. I am not getting any errors and my download seems to be up to date.

Best answer by ColeenD3

@CarissaM , when I called customer service they were not able to provide a refund for the efile fee over the phone. They pointed me toward an online refund request form, which was more applicable to refunds for the TurboTax product than the efile fee. Are you saying that I should call back and that someone could help me get a refund over the phone?

Yes, the blue link that @CarissaM showed opens up to this information. As she also mentioned, "There are several forms Indiana does not support to e-file with Turbo Tax." There is no refund for the program as there is nothing wrong with it. The problem is again, that there are several forms Indiana does not support to e-file with Turbo Tax.

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bpeckinpaughAuthor

Bad news, Indiana residents. After more than four hours on the phone with TT customer service, I was told that the Indiana Info Worksheet is unsupported for the download TurboTax Deluxe version and prevents efile. Also, you can't delete it. I asked, "So nobody in Indiana who downloads Deluxe can efile?" I didn't get an answer because at that point I was disconnected from customer service and had to call back again and they couldn't help me either. So now I have to request a refund for the amount I paid to efile and mail in my Indiana return.

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jhanford7

Same here. I'm going to wait to see if it gets fixed. I couldn't even get anyone to answer when I called Turbotax.

C

CarissaM

We apologize for the delays. Keep trying, you will get us @jhanford7.

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Trickpatmac

What a joke. I have spent hours trying to solve this problem with Turbotax. At first it was them telling me its a software issue, then it was because of a firewall. They can't seem to figure out. Maybe f all the agents submit the same problem they might be able to fix it. I have now gotten to the point of trying to get my $25 refunded and they are arguing with me that the fee isn't for E-filing. Meanwhile I have been on hold for 45 minutes and this is the third agent I have talked to. I'm thinking a class action lawsuit will be coming soon.

R

Rich_IN

I would like to be in that class action suit as well.

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djjdnap

sigh last-minute filer here and still getting the same issue.

So i guess I will file my state late...thanks TT

Also I couldn't get Chase investments to import either as it worked last yr.

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BJDCPA

This issue in this post is happening again in 2022. Federal e-file works fine. Turbo tax said all my IN forms supported for e-file.
Relates to windows desktop version.

will this be addressed this year.

D

DaraLO

Please let us know the exact issue you are personally experiencing. @BJDCPA

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BJDCPA

download version. Windows 10, spent eight hours doing all the things recommende. Appears never fixed last year and still not working this year. The efiling for federal went fine. The issue is the same as on this thread from last year. For Indiana e-filing all goes well until you get to the transmit returns now button. You hit the button screen goes grey and a cirlce appears for a few secons and then goes back as if nothing happened.