Question

Can't enter "personal property taxes" I get a pop up window with the statement "Hmm, looks like we've hit a snag". So can't enter my information.

Forum|Forum|1 year ago
February 16, 2025
1 reply
0 views

I believe there is a bug with the program that won't allow me to enter my personal property tax information.

You could try logging out of the program, and clearing your cache and cookies. ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

You may also try using another browser.

Also, make sure that all updates have been run for your TurboTax program.

Click here for information on manually updating TurboTax.

If you have additional information or questions regarding this, please return to Community and we would be glad to help.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

J

jebs1Author

I tried the instructions but it didn’t solve the problem. I am using a MacBook and using TurboTax as a downloaded program. I continue to get the pop up window and can’t enter my personal property taxes associated with living in Virginia. The pop up window instructs me to go lack to my last entry which have I have done and is correct. There has to be a bug with this program.