Can't install TurboTax Home and Business after installing TurboTax Deluxe

Forum|Forum|4 years ago
February 13, 2022
4 replies
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Hi. I installed TurboTax Deluxe 2021 on my computer. I realized I wanted the TurboTax Home and Business and bought a new copy at Costco. Costco sent me an email with the download link and a key. I followed the below steps:

1 - uninstalled TurboTax Deluxe using the Add and Remove Programs tool from the Control Panel.

2 - clicked the link from the Costco email to download the installer.

3 - clicked on the installer.

4 - the installer does not ask me for the key for the Home and Business version and ends up re-installing the Deluxe version.

How do I force the installer to install the new Home and Business version?

Thank you.

TurboTax Home & Biz Windows

Best answer by xmasbaby0

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

xmasbaby0

Employee

Yikes----you did not have to purchase a whole new copy of the CD/download. You could have just upgraded from Deluxe to Home and Business---and just pay the difference between the price for the two desktop versions of the software.

See if you can return the second CD to Costco and get your money back. Then just download Deluxe again and upgrade.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

j1diasAuthor

@xmasbaby0 Thanks for the answer.

It was cheaper to buy the new Home and Business from Costco and return the original Deluxe than to upgrade from Deluxe to Home and Business.

I still need to find a way to force the new installation to install the Home and Business, not the old Deluxe. Thanks.

xmasbaby0Answer

Employee

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

rjs

Employee

Try the procedure in the following FAQ.

Forcefully uninstall and reinstall TurboTax

j1diasAuthor

@rjs Thank you for the instructions.

I am on Windows 10. My system does not have the TurboTax folder inside the CommonFiles folder. I ended up following the TurboTax support agent instructions - she asked me to uninstall the Deluxe edition using the Add and Remove Programs in the Control Panel. And then delete a number of folders. It worked. Thank you.

gahmlfl22

What files she asked you to delete. can you share the instruction here?

kelong1953

Received my new TurboTax Advantage disk from Intuit as a recurring yearly renewable. I have the disk inserted in the PC drive and select TurboTax 2022 Installer.exe from he available files. It errors advising error that "This installer cannot be launched directly; Please launch via SetUp.exe." There is no file SetUp.exe on the disk.

VolvoGirl

Employee

Use the download method instead of the CD. It has more advantages over CD. Then you can also download it another computer. Once you install the CD you can't install it again like if you need to reinstall the program or install on a different computer.

There should be a card in the CD case on on the CD envelope that says how to download it and you will need the 14 or 16 digit code from it to enter.

How to download Turbo Tax instead of using the CD

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/00/26450

And see this. How to install with a License Code

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

jerkedbyyoursoftware

Same here. Is this the best turbo tax can do. God knows it takes long enough screwing around with numbers to get taxes filed. What the hell is wrong with turbotax to make everything more difficult than it needs to be?