Question

can't load/install 2019 TurboTax CD

Forum|Forum|6 years ago
February 7, 2020
6 replies
0 views

Every time I insert the CD...it reads for a minute or two and then stops with popup window "insert a disc".

I cannot view the files contained on CD using Windows 10 file manager, it ejects.

When "insert disc" popup is shown, it does NOT disappear when disc is inserted.

Followed the instructions to turn off virus protection, and disconnected internet, with same result.

Tried the Windows System File Checker tool, same result.

Checked that the drive was functioning by loading a different software CD...it works and files visible.

Wasted too much time already...can't believe I am only one with this problem.

BrandiLO

Employee

To best resolve this issue, please click here to get in contact with customer care. Please be sure to enter the correct product, edition, and a detailed description of your issue. If you see a message that says "We can't find an answer to your issue", please click the "Try Something Else" drop down. Once you fill out the form you will be given a service ticket number and a phone number to contact customer care.

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S

scormanAuthor

there is no obvious fix to the "can't load from CD"...but calling customer service allowed a free download from their site..it worked

E

Ennis

purchased CD to install 2019 Turbo Tax. Cannot install.

CassLO

Please see the TurboTax help topic below, for assistance downloading your CD:

Troubleshoot installation and running TurboTax for Windows

Activating TurboTax CD/Download software

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G

georgepayne124

The cd never showed the activation screen

B

BreezyB12

Same issue here! Software won't load.

O

OlyJoe68

When I load the Turbotax CD I get a message "detected windows update in progress" I can either cancel the loading or wait. I try to wait and nothing ever happens. What gives???

A

AshleyA129063

You can start try restarting your computer to see if it will complete the updating process. The following thread may also offer further assistance: https://ttlc.intuit.com/community/taxes/discussion/when-running-the-download-i-keep-getting-the-following-error-we-have-detected-that-a-windows-update/01/38124#M16038

If these suggestions don't work, please reach out to our live representatives for further assistance: Contact TurboTax

R

rbogardus39

I would like to download my premier turbotax from the internet - I have put my password in about 10 times and it's been rejected 2 or 3 times. I want to get this thing finished w/o screwing around w/ having to put my password & userid in again - can you make that happen?

L

lanniechr1

I just want to install Turbotax premier for 2019. All you ads get in the way. Help!

J

jstein1

can not load 2020 CD