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E
eeellam
March 10, 2024
Question

Can't open the software after upgrade

  • March 10, 2024
  • 1 reply
  • 0 views

I am trying to reopen the Turbotax and finish the uncompleted file. It shows I need to upgrade to continue and if  I close the upgrade window, the software automatically closes. But if I do the upgrade, it will process and show "No Tax Form Updates at This Time" then the software will automatically quit again. So I still can't open the software and do the file. 

I've tried to uninstall and install it again, but it didn't work. Can you please help? Thank you. 

 

    1 reply

    CatinaT1
    CatinaT1
    March 12, 2024

    Are you still experiencing this problem?

     

    Make sure you have ran all updates. 

     

    If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

    If using TurboTax Desktop: Please see this FAQ.

     

    If you still are not able to solve this, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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