Question

Can the expert find the error that is rejecting my federal and state return though turbo printed success I do not have 2017 pin number

Forum|Forum|7 years ago
June 3, 2019
2 replies
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TurboTax Premier Online

Employee

What is the exact error message or code ? And to efile the 2018 return you MUST have either the 2017 AGI or the 2017 self selected PIN you used to file the return ... if you don't have either then you will need to mail in the return.

K

KatrinaLO

The Self-Select PIN is a random 5-digit number that you enter as your electronic signature when e-filing your return. You can reuse your Self-Select PIN from last year or create a new one to use. It doesn’t matter which option you choose.

For identification purposes, you need to enter either last year’s Self-Select PIN or adjusted gross income (AGI).

The IRS requires your AGI for identity verification.

Please review the following TurboTax FAQ on locating your previous year's AGI:

https://ttlc.intuit.com/replies/3301618

If you are unable to locate either your PIN or the AGI from last year, you will need to mail your tax returns.

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