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You must use the exact same User ID you used to purchase the software when signing onto your download account here - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
If that link does not show your purchase for download then use this TurboTax website - https://shopping.turbotax.intuit.com/app/downloads/
Answered by DoninGA to this question
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