Question

Can you please text the verification number to my phone. E-mail does not work

Forum|Forum|7 years ago
June 5, 2019
2 replies
0 views

Could you please send my verification number to my cell phone number.

TurboTax PLUS Online

Employee

Yes, you can receive your verification code by text. Please make sure you have a current phone number listed in your Turbo Tax account. Here's how:

Select Intuit Account in the left-hand menu.
Under Account Settings in the SECURITY tab, enter or edit your phone number.

Please review the following Turbo Tax FAQ for more information:

https://ttlc.intuit.com/replies/4690299

M

mayer-s

I have updated account to use Text verification..you keep sending An Email e verification..I'm stuck in YOUR system..I've waited weeks for Frontier & NOTHING..please help me get this filed with a TEXT verification code..You sent one to start the process but not to end the process

T

tlett

Your verification email did not have a code in it. Could you please send a text?

3

319nnarberth

I contacted your automated system and it said it could be emailed. I received an email with no code.

I called back and this time I was told by the same robot that I needed a representative when I asked for a verification code.

Two calls three minutes apart and to different failed messages. I hope this does not augur the failure that

TurboTax was last year when I was not permitted by the Treasury Dept. to efile even though I had paid you for it.

You know the saying "Fool me once shame on you, fool me twice...."

There will be no third time if these failures continue.

Silly me!

Jeff Heim

319nnarbetth

DoninGA

Employee

@319nnarberth wrote:

I contacted your automated system and it said it could be emailed. I received an email with no code.

I called back and this time I was told by the same robot that I needed a representative when I asked for a verification code.

Two calls three minutes apart and to different failed messages. I hope this does not augur the failure that

TurboTax was last year when I was not permitted by the Treasury Dept. to efile even though I had paid you for it.

You know the saying "Fool me once shame on you, fool me twice...."

There will be no third time if these failures continue.

Silly me!

Jeff Heim

319nnarbetth

See this TurboTax support FAQ for verification code issues - https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verification-code/01/26499

For additional assistance you will need to contact TurboTax support - https://support.turbotax.intuit.com/contact/

TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday

X

xmasbaby0

Employee

@319nnarberth E-filing has been closed for 2019 returns since October 31. The only way for you to file your 2019 return now is to print it, sign it in ink and mail it.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.

And,,,the fee is the same whether you e-file or file by mail, The fee you paid TurboTax was for using the software. The only possible "extra" e-filing fee is for e-filing a state return using desktop software. If you paid the $24.99 to e-file a state return you can contact customer support and ask for a billing adjustment.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Monday - Friday Pacific time.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**