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April 9, 2025
Question

Cannot activate desktop version purchased from Costco

  • April 9, 2025
  • 1 reply
  • 0 views

After forgetting my password and working a few days to be able to reset it, I now get the following message:

Unable to sign you in to Turbotax Cloud. Please check your sign-in info and try again.

I tried many times to no avail. Any advice would be appreciated.

    1 reply

    April 9, 2025

    You can try our account recovery process.  For more information visit the below TurboTax help article:

     

    Request to access your TurboTax Account