Question

cannot activate software with license code that I purchased at Costco. premier package purchased..feel like its tryimg to sell me new online package help?

Forum|Forum|1 year ago
March 23, 2025
2 replies
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TurboTax Online

Employee

How did you try to install it? Are you using these instructions? How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbotax-com/L7u9oLEkq_US_en_US?uid=luqgvzrd

For installation and software issues you can contact the TurboTax Support Phone Number

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Employee

You are using the TurboTax online editions, not the software you purchased.

See this TurboTax support FAQ for installing the desktop software with a license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US?uid=m8lyxjot