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March 24, 2025
Question

Cannot File Taxes

  • March 24, 2025
  • 1 reply
  • 0 views

REVIEW is not working so unable to file my taxes. This message keeps appearing 

This wasn't expected, but we're working on fixing it

    1 reply

    LindaS5247
    March 24, 2025

    You could try logging out of the program, and clearing your cache and cookies.  Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

     

    You may also try using another browser.

     

    Also, make sure that all updates have been run for your TurboTax program.

     

    Click here for information on manually updating TurboTax.

     

    You should be able to continue your return if everything is correct even though it says "Needs Review". ‌

     

    If you are e-filing your 2024 amended return, prior to e-filing, TurboTax will run a complete check of your return(s) and will bring attention to any errors that may prevent you from e-filing. ‌The program will prompt you to make any necessary changes needed to e-file your return.

     

    If this issue has not been resolved, please come back to TurboTax Community with any additional information or questions you may have and we will be glad to help you.

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    March 24, 2025

    Still not working even after clearing cache and cookies

    LindaS5247
    March 25, 2025

    You can contact TurboTax Customer Support at 800-446-8848.


     

    **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"