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March 30, 2020
Question

Cannot import 1099 or any form from my brokerage account. I am logged in here, (obviously)but it won't let me log in while running the program. Why???

  • March 30, 2020
  • 1 reply
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1 reply

March 30, 2020

If you are using TurboTax online edition, I would suggest you clear cache and cookies on your web browser.  Here are the steps: 

  • Check your internet connection.  Try to log out and sign back in the program. 
  • Clear your cache and sign back into the program.  To clear cache, click here: Cache
  • You may also try a different browser.
  • And try again

 

Another possible workaround on this would be to update your settings in your Fidelity online account to allow the import. Without updating the settings, it's possible the banking authority is blocking TurboTax from accessing the account. Please update these settings from your account online.  You may need to call in your bank or company to get more information on this.  

 

If this one does not work, you would have to manually enter, unfortunately.   

 

@bobcari53