Question

Cannot reach website to download the TurboTax Deluxe installation software

Forum|Forum|1 year ago
March 26, 2025
1 reply
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Hello,

I have tried and tried and tried to get to the URL to download the software. I tried on a Windows Surface with Windows 11 and Lenovo with Windows 11. When I type in InstallTurboTax.com, it spins and spins and spins. I've tried it many times. I stopped my VPN, I removed cache and cookies, and I rebooted and nothing works.

I can get to it the URL on my Android phone and it is on the VPN.

Any idea why I can't get to it on Windows 11?

I've used TurboTax for many years and this is the first time that I can't get a download on my computer. I prefer not to have to go to another software package.

Thanks for your help.

X

xmasbaby0

Employee

DOWNLOAD (This requires a full PC or Mac—-cannot be used on a mobile device)

https://turbotax.intuit.com/personal-taxes/cd-download/

You can also purchase the desktop download from various retailers such as Costco, Amazon, Walmart, Best Buy, Staples, Sam’s Club, etc. etc. etc.

This link Where can I obtain authentic TurboTax software? has a list of authorized TurboTax resellers.

When you use desktop software, there is an additional fee to e-file a state return. You can avoid that fee if you print, sign and mail the state return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

D

dawnmcmannamaAuthor

I did buy TurboTax from Costco and was trying to install it on my Windows Surface. The link spins and spins and spins. I tried to reach the URL on our Lenovo laptop and it does the same thing. I only tried the link on my phone to see if the link can be reached there. I could on my phone, but had no intention of downloading it there.

I've used TurboTax for years. This experience is frustrating. I think I may have to find another way to get my taxes done and abandon TurboTax.