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June 25, 2020
Question

Cant check box on state form for taxpayer employer chk box, cant complete state tax form

  • June 25, 2020
  • 1 reply
  • 0 views
employer name box will not allow check

1 reply

GiseleD
June 25, 2020

You may want to log out, clear your cookies and cache, and then log back in. 

 

Here's how:

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

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Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

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