Question

Cardcard payment is not working to finish filing

Forum|Forum|4 years ago
April 4, 2022
5 replies
0 views

Hi All

You are not accepting credit card payments. I have tried 4 different cards. I verified the address. I see other customers are having the same problem. Please advise.

Norma Grijalva

TurboTax Home & Biz Windows

C

ChondelLO

Employee

Thank you for letting us know about this experience. If you're unable to pay through the program, you can pay over the phone at 1-888-808-1723, or go to payments.turbotax.intuit.com.

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L

lopezraf54

your support is horrible on this issue- not resolved for a year and my daughter has not received her refund from last year, TPG is not helpful - turbo support is not helpful- bad review for this program- i have been using turbo for over 15 years and last year was my first bad experience -

K

kaiserjjj3

this is ridiculous! credit card processing does NOT work. Making a phone call to attempt to pay the $20 state filing doesn't work either.. frustrated!

J

jmuldoon2017

I'm having the same problem. so frustrating. this product has been horrible the last 3 years.

H

HeatherPLO

Please try the following steps which may help clear the loop you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".
If the above steps still do not allow you to proceed with payment, try this workaround: Enter 123 Main St. for the address and use your typical city, state, and zip code.

Clear Cache

Delete Cookies

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J

jmuldoon2017

thanks for your reply. did not fix.

I'm not using TT online, but rather the desktop version.

I'm amazed and how bad this product has become. Was on the phone with someone for 45 minutes. still no fix. My word Intuit! how hard is it to take someone's payment?? I'm now just going to go to the state website and do it online.

Last year for me using this product.