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Question

Charles Schwab not importing data to TurboTax

Forum|Forum|1 year ago
January 30, 2025
8 replies
0 views

I'm trying to import my data from Schwab and keep getting a generic error message saying "something unexpected happened". I have been trying for a few days and keep getting the same error. I don't have any issues importing from Chase and Wealthfront. I tried Safari and Chrome and get the same error. Any idea what's going on and how to fix this?

TurboTax Deluxe Online

xmasbaby0

Employee

Although you might be able to view or print your information from the website, most banks, brokerages and other financial institutions do not have the data formatted for import into tax software before sometime in February. So if you are wanting to enter it sooner, you have to key it in by hand. Or….wait until it is available for import.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Mike9241

are the import files ready? they are separate from the PDFs which can be downloaded but not imported. for further info contact Schwab.

pablokent

Not till Feb 14th. Then you can import.Not till Feb 14th. Then you can import.

vicnaim

Im having the same issue. I cant key manually, too many items, this is a deal breaker with TT, I will have to find another service if its not corrected soon.

VolvoGirl

Employee

When I try to import from Charles Swab it says the documents won't be ready to import until Feb 14 for all 1099 forms.

sdschiavone

Correct, but it didn't work on February 14th, 15th or 16th either!! Ugh

eplacencio

I am having the same problem as all other forms have downloaded fine. Turbotax has been of no help.

ChrisAck

I am having the same problem this year and had the same problem last year. The message says that the issue is on your end and that you are on it! Apparently not!!!

I just spent 45 minutes on the phone with a TT support person and was not able to get a resolution.

It has been over a year and the problem has not been fixed. I can import from Merrill Lynch with no issues, just not Charles Schwab. If it won't import from Schwab, then just remove it from the selection list. At least I won't be so frustrated trying to keep importing thinking that you will eventually fix the issue.

What is going on with this???

mglauner

As posted above, did you turn off your anti-virus programs? Many people successfully import from Schwab after doing this.

Since we can't know your individual system configuration, it's very difficult to determine why Schwab won't import for you.

Are you running as administrator on C drive? Third party data sharing is enabled in your Schwab account? Here's how to do a Manual Update.

Remember you can make one entry for your total 1099-DIV/INT amounts, which may actually be easier.

For 1099-B transactions, here's How to Enter a Summary in Lieu of Individual Transactions.

@ChrisAck

stmalk

Same here it says to wait til Feb 14

Mike9241

Schwab, as well as other brokers, makes PDFs of the tax forms available earlier than the files that are needed to import the data. PDFs can not be imported. saying you have to wait until 2/14, indicates that the files needed for import won't be ready until that time. importing is a direct transfer from the broker's server to your return. No file is created on your computer.

cc12345678

SOLUTION: Make sure you are using a default browser of EDGE/CHROME for WINDOWS. There was an issue with using other browsers in Wins with popups and redirect. PopUp works fine but the redirect back to TT was stuck.

Used these two browser and import worked!

sdschiavone

Thanks, but I am using Edge- not working. I appreciate your help, though!

SHMbak

My Schwab account says my 1099 will be ready by Feb. 28. The pdf is there, but I'm going to wait for the download to become available.

microleo

Yes, I saw the PDF is available there, but when I went to TurboTax, it still cannot be imported!!! It's Feb 25 already, I think it should be ready in a couple of days. The deadline is Feb 28.

Mike9241

you can not import from a PDF. Schwab prepares a special file for import into Turbotax. that may not be ready. contact Schwab to check.

jsdelmore

As of this morning, 2/27/25, the import of 1099 data from Schwab is working correctly. The TT application on my desktop performed a brief software update ... after that the import went smoothly.

JeffL70

Schwab Download into Turbo Tax (TT) still a mess on the 27th. We have 4 Schwab accounts (Trusts) and it won't accurately download them. If you ask for all accounts it does one completely and parts of the others, but not all the data. If you do one at a time the second or third one erases the inputs for the other accounts that are already in TT. Other users are correct in saying that Schwab needs to post that they can't do a download into TT. But when will they be able to do it?