Question

chat box or live help?

Forum|Forum|6 years ago
June 28, 2019
2 replies
0 views

Does Turbo Tax have a chat box or a live person to speak to? They are doing my state taxes incorrectly and I need someone to fix the problem. It's very frustrating.

E

ekirby4

Trying to get in touch with a live person with TurboTax. Any suggestions?

M

mesquitebean

Employee

Here's how to reach TurboTax Customer Support if you are in PLUS or higher paid product. (NOTE: If you are using regular Free Edition without PLUS, then that product does not have phone support. Instead you can contact via Facebook or Twitter via the method at the bottom of this post.)

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

FAQ: What is the TurboTax phone number?

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you purchased the extra feature "Live TurboTax", that product has on-demand contact with a live CPA/EA tax expert who can help with return preparation and will review the return prior to filing. Here's how to get live support with that product:

FAQ: What is TurboTax Live?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/01/27191

FAQ: How do I connect with a tax expert in TurboTax Live?

https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

If you are using Free Edition without PLUS, then that does not include phone support. You can contact a TurboTax Support agent directly through messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

H

hrlkll4

I tried to import tax data from Chase Investments, but was told that to receive the validation code Turbo Tax

would need to update their program to the correct Chase Investment website. "You're visiting an older version of our website. Please use chase.com instead, or contact us if you have any questions". Can Turbo Tax correct this so I can receive the validation code from Chase Investment?

M

mesquitebean

Employee

@hrlkll4 wrote:
I tried to import tax data from Chase Investments, but was told that to receive the validation code Turbo Tax
would need to update their program to the correct Chase Investment website. "You're visiting an older version of our website. Please use chase.com instead, or contact us if you have any questions". Can Turbo Tax correct this so I can receive the validation code from Chase Investment?

You're posting in an old thread from last year where the user had a problem with a state return.

You should start you own new thread about your importing issue at the link below to see if anyone has any suggestions or whether this is a known issue. At the page linked below click the blue "Ask a Question" button. The question line is for a summary and has limited space. Below that line is a details box where you can describe your issue in full.

https://ttlc.intuit.com/community/taxes/discussion/02/202

Or you can phone TurboTax Support for assistance:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form to get a phone number, or it may schedule a call back:
https://support.turbotax.intuit.com/contact